At Shroomiez, we strive to provide you with the highest quality products and an exceptional customer experience. However, we understand that situations may arise where you may need to request a refund. Please take a moment to review our refund policy carefully:
1. Quality Guarantee
We take immense pride in the quality and safety of our products. If you are dissatisfied with the quality of your purchase or if you believe there is any issue with the product’s potency, please contact our customer support team within 7 days of receiving your order. We will be happy to address your concerns and find a suitable solution, which may include a refund or replacement.
2. Damaged or Defective Items
If your order arrives damaged or with any defects, please contact us immediately upon receipt. We will require photographic evidence of the damaged or defective item as part of the refund process. Once verified, we will arrange for a replacement or issue a refund as per your preference.
3. Incorrect Order
In the rare event that you receive an incorrect item in your order, please notify us within 7 days of receipt. We will promptly rectify the error by sending you the correct product or initiating a refund for the incorrect item.
4. Refund Process
To request a refund, please contact our customer support team at sales@officialshroomiez.com. Kindly provide your order details and a brief explanation of the reason for the refund request. Our team will guide you through the process and initiate the refund after evaluating your case.
6. Processing Time
Refunds will be processed within 5-7 business days after approval. Please note that the time it takes for the funds to appear in your account may vary depending on your payment method and financial institution.
7. Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with every aspect of your Shroomiez experience.